Privacy Policy
At LumixFlare, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our technical analysis trading education services. We operate in compliance with Vietnam's Personal Data Protection Decree 13/2023/ND-CP and international privacy standards.
Information We Collect
We collect different types of information depending on how you engage with our educational platform and services. Some information you provide directly, while other data is gathered automatically as you use our website.
Personal Information You Provide
When you register for courses, contact us, or subscribe to our updates, you may share:
- Full name and contact details including email address and phone number
- Physical address for course materials delivery (70-72 Bàu Cát, Phường 14, Tân Bình, Thành phố Hồ Chí Minh)
- Payment information processed through secure third-party providers
- Educational background and trading experience level for course placement
- Communication preferences and language settings
Automatically Collected Data
Our systems collect technical information to improve your experience:
- Device information including browser type, operating system, and screen resolution
- IP address and general location data (city and country level)
- Pages visited, time spent on each section, and navigation patterns
- Course progress, completion rates, and assessment results
- Login times and session duration for security purposes
How We Use Your Information
Your data helps us deliver quality technical analysis education and maintain a secure learning environment. We don't sell your information to third parties or use it for purposes unrelated to our educational mission.
Data Sharing and Third Parties
We work with carefully selected service providers who help us operate our educational platform. These partners are contractually obligated to protect your information and use it only for specified purposes.
Service Providers We Work With
- Payment processors for secure transaction handling (PCI DSS compliant)
- Email service providers for course communications and newsletters
- Cloud hosting services for platform infrastructure and data storage
- Analytics tools to understand how students use our platform
- Customer support software to manage inquiries efficiently
We will never share your personal information with marketing companies, data brokers, or any entity not directly involved in delivering our educational services. If required by Vietnamese law enforcement or regulatory authorities, we may disclose information with proper legal documentation.
Your Privacy Rights
Under Vietnamese law and our commitment to transparency, you have several rights regarding your personal data. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 15 business days in a readable format.
Correct Information
Update or fix any inaccurate data in your account. You can do this directly through your profile or by contacting us.
Delete Your Account
Request complete removal of your personal information, subject to legal retention requirements for financial records.
Opt Out of Communications
Unsubscribe from marketing emails while still receiving essential course-related messages.
Data Portability
Receive your data in a structured format that you can transfer to another service if desired.
Withdraw Consent
Revoke permission for specific data processing activities where consent was the legal basis.
How to Exercise Your Rights
Send your request to support@lumixflare.com with "Privacy Request" in the subject line. Include your full name, registered email, and specific request details. We'll verify your identity and respond within the timeframes required by Vietnamese law.
Data Security Measures
Protecting your information is something we take seriously. Our security practices include both technical safeguards and organizational policies.
Technical Protections
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage for sensitive personal and payment information
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
- Secure backup systems with redundancy to prevent data loss
- Two-factor authentication options for student accounts
Organizational Safeguards
- Limited employee access to personal data on a need-to-know basis
- Staff training on data protection and privacy practices
- Confidentiality agreements with all team members and contractors
- Incident response procedures for potential security breaches
- Regular policy reviews and updates to maintain best practices
While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and log out after using shared devices.
Data Retention and Deletion
We keep your information only as long as necessary for educational purposes and legal compliance.
When data reaches the end of its retention period, we securely delete or anonymize it. Account deletion requests are processed within 30 days, except where legal obligations require longer retention.
International Data Transfers
Your information is primarily stored on servers located within Vietnam. However, some of our service providers operate globally, which may involve transferring data outside Vietnam.
When international transfers occur, we ensure appropriate safeguards through:
- Contracts with service providers requiring equivalent data protection standards
- Verification that receiving countries have adequate privacy laws
- Use of standard contractual clauses approved by Vietnamese authorities
- Regular audits of third-party compliance with privacy commitments
If you have concerns about international data transfers, contact us for specific information about where your data is processed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide functionality and improve your experience. You can manage these preferences through your browser settings.
Types of Cookies We Use
- Essential cookies that enable basic site functionality like login sessions
- Performance cookies to understand how visitors interact with our platform
- Functional cookies to remember your preferences and settings
- Analytics cookies to track aggregate usage patterns and improve content
We don't use advertising cookies or share cookie data with third-party marketers. Most browsers allow you to refuse cookies, though this may limit some features of our educational platform.
Children's Privacy
Our technical analysis courses are designed for adults aged 18 and older. We don't knowingly collect information from individuals under 18 without parental consent.
If we discover that we've inadvertently gathered data from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact support@lumixflare.com immediately.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email to active students and prominently displayed on our website.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We recommend reviewing this page occasionally to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, reach out through any of these channels: